Training Programs

Explore our internationally accredited
training courses

Process Mapping Techniques

Duration : 1 Day IACET CEUs : 0.8

In process mapping, we describe a process graphically through the creation of process diagram. This is the first step to standardize processes to ensure consistent service delivery to the customers.

Learning outcome:

The participants will be able to walk through the current processes and map them using IGrafx software.

Participant will be able to:
  • Document, manage & improve their processes
  • Visually illustrate & convey the essential details of a process
Target audience:
  • People involved in documenting and mapping processes