Process Mapping Techniques
In process mapping, we describe a process graphically through the creation of process diagram. This is the first step to standardize processes to ensure consistent service delivery to the customers.
The participants will be able to walk through the current processes and map them using IGrafx software.
Participant will be able to:
- Document, manage & improve their processes
- Visually illustrate & convey the essential details of a process
- People involved in documenting and mapping processes