Case Studies

National Stock Exchange of India

National Stock Exchange of India

Sector Services


SSA partnered with National Stock Exchange of India (NSE) in its business excellence journey; a collaboration that lasted nearly a decade, culminating in NSE winning the coveted CII EXIM Bank Business Excellence Award in 2014 and repeating this feat a historic second time in 2016. The entire journey was approached in three stages: Stage 1:CI tools for problem solving: Lean Six Sigma as a tool for problem solving and continuous improvement. Stage 2:Company-wide scale up of continuous improvement aimed at organization-wide awareness building as well as multiplying the impact. Stage 3:Integrating with management system and strategies: A corporate culture in which continual improvement became a habit and a way of life.

Case Details

The scope of the engagement covered design and deployment of systems for achieving and sustaining Business Excellence covering following elements:

1. Integration of Improvement Culture with Management Systems

  • Facilitating strategy drill-down and linking projects with strategies
  • Catch-ball process for strategy &KPI drill-down
  • Institutionalizing Process Management Systems and on-boarding of process owners

2. Internalization of Continuous Improvement Ownership

  • Developing internal skill-sets for problem solving
  • Developing a business excellence departmental structure and resources
  • Enhancing existing skill sets to have following competency pool (Lean Six Sigma, Design for Six Sigma etc.)
  • Developing Process Excellence Advisor (PEx) as internal change agents

3. Improve Employee Engagement

  • Senior Management engagement
  • Employee Communication campaign

4. External Recognition for Business Excellence


  • Significant improvement in overall stakeholder satisfaction
  • Internalizing global best practices in business excellence
  • Continuous improvement as a culture and way of life
  • Business excellence structure and framework to sustain CI
  • Internal resource development to sustain business excellence
  • External recognition in the form of CII-EXIM Bank award (EFQM Framework)


“We find that there is lot of synergy in actions and initiatives with the organisation. I must thank SSA for helping us with this (business excellence) and wish them all the success!”

- Yatrik Vin, CFO National Stock Exchange of India.