Operational Excellence

Our hands-on approach and tailor-made solutions
help deliver lasting value

Business Process Management System (BPMS)

Business Process Management System (BPMS) enables companies to model, deploy and manage mission-critical business processes that span multiple enterprise applications and corporate departments. BPMS is usually used for lesser mature processes to make them Repeatable & Reliable. It is also a great pre-cursor to an IT change management initiative, especially ERP implementation. The typical scope starts with customer requirement identification and ends withdelivery of promised product/service, covering the entire value chain of the business.

What We Do

SSA follows a holistic and time-tested approach to BPMS. We focus on the enterprise-wide value chain as against mere departmental sub-processes. The goal is to recognize the current business design, its key performance indicators, IT interfaces, people and customer touch points and identify current gaps in delivering promised value. We then go on to define the ideal “to-be” state with desired process changes, policy changes and IT changes, establish a process performance monitoring system and identify future improvement opportunities. The end result is a blue-print for an organization value stream that runs like a well-oiled machine. This also sets the stage for future continuous improvement journey.

How We Help Clients

We follow our proprietary RMAOR® (Recognise – Map/Measure - Analyze – Optimize – Repeatable) approach to BPMS consulting. In a nutshell:

Recognise phase involves value stream mapping, pain area identification, creating a process mission, and objective set for the exercise. Map/Measure phase involves data gathering, activity level mapping, departmental input/output analysis, and documenting customer and process requirements. Analysis phase involves processtime andvalue analysis, waste analysis, customer and user pain point identification, root-cause analysis and countermeasure planning. Optimize phase involves solution definition, quick hit implementation, IT system requirement definition, user requirement specification (URS)documentation, and solution roll-out planning. Finally, Repeatable phase involves, sustenance planning, IT change management, KPIdashboard creation, daily work management, benefit analysis and identifying improvement opportunities.

Examples of our work